12 Advancing Women Conference BRIDGING THE GENERATIONAL COMMUNICATION GAP EFFECTIVE CROSS-GENERATIONAL COMMUNICATION Deanna Ciaccia In a world where workplace dynamics and social interactions are more diverse than ever, understanding how to communicate across generational lines is essential. During the Advancing Women in Ag Conference, held November 17-19 in Niagara, Kristin Pronschinske, Business Consultant, NuVue Consulting, captivated attendees with her unique presentation on “Generational Communications.” Understanding communications preferences can lead to better teamwork and harmony in today’s any work environment that encompasses a diverse multi-genreational workforce. The session offered valuable insights for people of all ages and career stages, from students just beginning their journey to well-established professionals. Kristin’s extensive education and experience in communication and leadership equipped her with a rich and well-rounded perspective. Her expertise provided attendees with practical tools for navigating generational communication gaps, whether on the job, in the community, or within personal relationships. Kristin began by exploring the social, cultural, and technological influences that have shaped communication styles over time. She began by talking about the Baby Boomers whom she divided into two subgroups. The Silent Generation (1928-1945), who grew up during the Great Depression and WWII, tends to favor face-to-face conversations and direct, formal communication. Baby Boomers (19461964), raised during the post-war economic boom and social change, still appreciate handwritten notes or phone calls. Generation X (1965-1980), shaped by economic shifts and the rise of technology, often opts for emails and more structured communication. Millennials/Gen Y (1981-1996), with their tech-centric upbringing, are comfortable with digital communication, favoring texts and instant messaging. Gen Z (1997-2012), also known as “Zoomers” or “iGen” embrace quick, visual interactions through platforms like Snapchat and TikTok. Generation Alpha (2013-2025), the youngest group, is already immersed in a world dominated by technology and AI. They are expected to have an even greater comfort with digital communication, using voice-activated assistants and smart devices, making them the most tech-savvy and adaptable generation yet. A standout moment was when Kristin shared an anecdote about mental health: “Someone once told me, pointing to their head, ‘Kristin, that mental health stuff is all up here,’” she said, laughing. This remark showcased the different ways generations view mental health, from older groups’ emphasis on self-reliance to the more open and supportive attitudes of younger generations. Kristin also examined how these communication preferences play out in everyday life. Baby Boomers may prefer in-person meetings, while Gen X often leans toward emails. Millennials are known for their comfort with texts and group chats, while Gen Z favors real-time engagement through social apps. Generation Alpha’s emerging communication habits include using voice commands and integrated smart technology. Kristin’s own habit of responding to calls with texts struck a chord with attendees who recognized themselves in her experience. Her presentation was interactive, encouraging attendees to practice generational communication techniques during the networking break. “Someone once told me, pointing to their head, ‘Kristin, that mental health stuff is all up here,’” she said, laughing — which showcased the different ways generations view mental health, from older groups’ emphasis on self-reliance to the more open and supportive attitudes of younger generations.
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